featured case study
Delivering $30-40M in Annual Savings Through Process and Technology Solutions
Developed a Robust Platform for Addressing Ongoing Operational and Technology Challenges
In this Business Process Redesign project, The Abaco Group delivered significant outcomes within a short timeframe, positioning the client for both immediate and long-term success. Within 10 weeks, the client executed 2 high-priority use cases, achieving savings that exceeded the cost of the engagement. The client realized long-term value creation as The Abaco Group identified and solutioned process and technology opportunities projected to deliver $30-40M in annual savings, representing 15-20% of the Operations unit’s OpEx.
the challenge
Rapid and Sustainable Cost Reductions Across Operations Unit to Remain Competitive
In the wake of the COVID-19 pandemic, the Financial Services industry experienced unprecedented economic pressures. The client, a major player in the sector, needed to achieve rapid and sustainable cost reductions across its Operations unit to remain competitive. Key challenges included:
- Immediate Cost Pressures: The organization required quick-win initiatives to reduce operational expenses (OpEx) within months to offset economic impacts.
- Long-Term Efficiency: The client aimed to redesign processes to handle current and growing workloads with a leaner cost structure, ensuring scalability and adaptability.
- Complex Operations: Multiple operating functions with interdependent processes made it difficult to identify inefficiencies and prioritize high-impact improvements.
- Resource Constraints: Limited internal expertise and bandwidth to execute a large-scale transformation while maintaining day-to-day operations.
The organization partnered with The Abaco Group to identify high-value opportunities, develop actionable solutions, and establish a governance framework to sustain the transformation.
The Approach
The Abaco Group provided a Business Process Redesign that adopted a comprehensive, data-driven
approach to optimize operations. The approach emphasized collaboration with cross-functional
teams, leveraging industry best practices and advanced analytics to drive measurable results.
1
Value Stream Mapping
- Conducted cross-functional workshops to map key operational processes, identifying bottlenecks, redundancies, and inefficiencies.
- Created detailed value stream maps for critical activities, providing a clear visualization of workflows and pain points.
2
Opportunity Identification
- Identified over 150 non-value-add activities through process analysis, stakeholder interviews, and data reviews.
- Consolidated findings into 20 high-impact use cases, aligned with 5 strategic initiatives focused on process optimization, automation, and technology enhancements.
3
Solution Design
- Quantified the addressable value of each initiative, prioritizing those with the highest ROI and feasibility.
- Developed process redesigns and technology/automation solutions, including robotic process automation (RPA) and workflow management tools, to eliminate inefficiencies.
4
Program Development
- Designed a transformation program structure, including resource plans, management routines, and a communication strategy to ensure stakeholder alignment.
- Provided detailed input into business case development for capital requests, enabling the client to secure funding for technology investments.
5
Execution Support
- Stood up program teams to execute prioritized initiatives, providing training and change management support to ensure adoption.
- Established governance mechanisms, including performance dashboards and regular progress reviews, to track outcomes and sustain momentum.
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